Free Lifetime Warranty
Because quality should never expire
"Every piece we craft is made to last — and we stand behind it, forever."
At Jewelry Direct, we believe exceptional jewelry deserves exceptional protection. That's why every purchase is backed by our Free Lifetime Warranty — a promise that your piece will be cared for as long as you own it, at no cost to you.
What's Covered
Our warranty covers manufacturing defects and workmanship issues, including:
Prong & Setting Repair
Loose or broken prongs that may cause stones to become at risk will be repaired or re-tipped at no charge.
Stone Replacement
If a stone falls out due to a manufacturing defect in the setting, we will replace it with a comparable stone.
Clasp & Chain Repair
Defective clasps, broken jump rings, and soldering failures are covered under normal wear conditions.
Structural Defects
Any failure resulting from a flaw in materials or craftsmanship that occurs during normal use is fully covered.
Rhodium Re-Plating
White gold pieces may be re-plated with rhodium once per year to restore their original brilliant finish.
Polish & Refinish
Complimentary professional polishing to remove light surface scratches and restore your jewelry's original luster.
How to Make a Claim
Simple, hassle-free, and handled with care.
01
Contact Us
Reach our customer care team by email or phone with your order number and a brief description of the issue.
02
Ship Your Piece
We'll send you a prepaid, fully insured shipping label. Pack your jewelry securely and drop it off at any carrier location.
03
We Inspect & Repair
Our master jewelers assess and repair your piece, typically within 7–10 business days of receipt.
04
Returned to You
Your jewelry is cleaned, polished, and returned via fully insured, signature-required shipping — at no cost.
What's Not Covered
Our warranty covers manufacturing defects, not damage caused by external factors. The following are excluded:
- Accidental damage, bending, or breakage from misuse
- Loss or theft of the piece or its stones
- Damage from exposure to harsh chemicals (bleach, chlorine, acids)
- Alterations or repairs made by a third-party jeweler
- Normal wear-related thinning of metal over many years
- Intentional modification or engraving done elsewhere
- Damage caused by improper storage
- Cosmetic wear such as normal surface scratches over time
Warranty FAQ
Answers to the most common questions about your coverage.
No registration is necessary. Your warranty is automatically activated at the time of purchase and linked to your order number. Simply keep a copy of your order confirmation as proof of purchase.
Yes. The warranty follows the piece, not the original purchaser. If the item was given as a gift, the recipient may claim warranty service using the original order number or gift receipt.
Yes — custom and personalized pieces carry the same lifetime warranty on craftsmanship and structural integrity. Please note that personalization itself (engraving, custom sizing) does not void the warranty.
Most warranty repairs are completed within 7–10 business days after we receive your piece. Complex repairs or stone replacements may take up to 14 business days. We'll keep you updated throughout.
One complimentary ring resizing is included within 30 days of purchase. After that period, resizing is available at a nominal service fee and is not part of the lifetime warranty.
In the rare case that a warranted defect cannot be repaired, we will replace the item with the same or an equivalent piece. If a replacement is not available, we'll issue store credit at the original purchase value.
Questions About Your Warranty?
Our customer care team is here to help — seven days a week.
Contact Us View Full FAQ