Browse our collections, select your item, choose your size and options, and add it to your cart. Proceed to checkout, enter your shipping and payment details, and you're done. You'll receive an order confirmation email within minutes.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options including Affirm and Klarna. All transactions are secured with SSL encryption.

Orders can be modified or cancelled within 1 hour of placement by contacting our team at support@jewelrydirect.com. After that window, orders enter our fulfillment process and changes may not be possible. Custom or engraved orders cannot be cancelled once production has begun.

Please check your spam or junk folder first. If you still can't find it, log in to your account and confirm the order appears under "My Orders." If the issue persists, contact us and we'll resend your confirmation.

Enter your promo code in the "Discount Code" field at checkout, then click Apply. The discount will reflect in your order total before you complete payment. Only one code may be applied per order, and codes cannot be combined with other offers unless stated.

Your order confirmation email serves as your receipt. You can also download a full invoice from your account under "Order History." If you need a detailed invoice for tax or business purposes, please contact our support team.

Most orders ship within 8–10 business days — though many arrive even sooner. Custom and engraved pieces require an additional 3–5 business days for production before shipping.

Yes! All U.S. orders ship free — no minimum purchase required. Every order includes full insurance and tracking.

At this time, we ship within the United States only. We hope to offer international shipping in the future — sign up for our newsletter to be notified when it becomes available. If you have questions, feel free to contact us.

Once your order ships, you'll receive an email with a tracking number and a link to follow your package in real time. You can also track your order directly from your account dashboard under "My Orders."

All shipments are fully insured. If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We'll file a claim and send a replacement at no cost to you. Please keep all original packaging for damaged shipment claims.

We accept returns within 30 days of delivery for items in their original, unworn condition with all original packaging and tags. To initiate a return, log in to your account or contact our team. Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.

Yes. Exchanges are accepted within 30 days of delivery. If the item you want is a different price, we'll charge or refund the difference. To start an exchange, contact us with your order number and the item you'd like instead.

Unfortunately, custom-made and personalized (engraved) pieces are final sale and cannot be returned or exchanged unless they arrive with a manufacturing defect. Please double-check all personalization details before submitting your order.

If you're returning an item within 30 days of delivery, we'll provide a prepaid return shipping label at no cost to you. We recommend using the label we provide, as we cannot be held responsible for items lost in return transit on independently arranged shipments.

Every piece we sell is crafted in solid gold — no plating, no gold-filled, no base metals. We offer two karat options:

• 14K gold —  Our most popular choice, offering the ideal balance of richness, durability, and everyday wearability. A timeless option that holds up beautifully over a lifetime.
• 18K gold —  The purest, most luminous option we carry. Richer in color and weight, and the preferred choice for heirloom and special-occasion pieces.

Both karats are available in yellow and white gold where noted on the product page.

One of the greatest advantages of solid gold is that it does not tarnish, rust, or corrode. Unlike plated or filled jewelry, the gold color goes all the way through — so it will never wear off or fade. Over time, solid gold may develop a gentle patina from normal wear, which many people find adds warmth and character. A simple polish restores the original brilliance whenever you'd like.

Solid gold is one of the most skin-friendly metals available. Higher karat gold (18K) contains fewer alloy metals and is generally the best choice for those with sensitive skin or metal allergies. Our 14K gold pieces are alloyed with nickel-free metals wherever possible — each product listing notes whether the piece is nickel-free. If you have a known sensitivity, we recommend 18K gold or contacting us before purchasing so we can guide you to the right piece.

Yes — every gemstone we use is 100% natural and earth-mined. We do not use lab-grown, simulated, or synthetic stones of any kind in our gemstone jewelry. You can shop with full confidence that what you see is exactly what you receive: genuine natural gemstones set in solid gold. We never misrepresent our materials.

We offer both natural and lab-grown diamonds. Both are real diamonds — chemically, physically, and optically identical — but they differ in origin and price point. Natural diamonds are earth-mined; lab-grown diamonds are created in a controlled environment and are typically more affordable.

Every product listing clearly states which type of diamond is used, so you always know exactly what you're purchasing before adding to cart. If you have any questions about a specific piece, our team is happy to help.

Solid gold is wonderfully low-maintenance. For everyday upkeep, gently wipe your piece with a soft, lint-free cloth after wearing. For a deeper clean, soak briefly in warm water with a small drop of mild dish soap, then gently scrub with a soft-bristle toothbrush, rinse thoroughly, and pat dry. Avoid harsh chemicals such as bleach or chlorine, which can affect the alloy metals in the gold. Visit our Jewelry Care Guide for full care instructions by karat and stone type.

Visit our Ring Size Guide for step-by-step instructions, including how to measure at home with string or paper, a printable ring sizer, and a conversion chart for US, UK, and EU sizes. Our team is also happy to assist — just reach out.

Yes. We offer one complimentary resize within one year of purchase. After that, resizing is available for a small service fee. Please note that rings with channel-set stones, eternity bands, or certain design features may have limited resizability — product pages note when this applies.

Most of our rings are available in half sizes. Where half sizes are not offered, we recommend sizing up, as it is easier to add a ring guard to a slightly large ring than to resize one that is too small. Our size guide includes tips on choosing between two adjacent sizes.

Our Free Lifetime Warranty covers manufacturing defects including loose or broken prongs, stone loss due to defective settings, clasp and chain failures, and structural flaws — for as long as you own the piece. Visit our Warranty page for full details and how to make a claim.

No registration is required. Your warranty is automatically activated at purchase and tied to your order number. Keep your order confirmation as proof of purchase for any future warranty claims.

Absolutely. We offer paid repair services for accidental damage and normal wear. Contact us with a description and photos of the damage for a repair estimate. Turnaround is typically 10–14 business days after we receive the piece.

Yes! Many of our pieces can be engraved with names, dates, initials, or short messages. Engraving options appear on eligible product pages. Most engravings are done in a classic script or block font. Character limits vary by piece and are noted on the product page.

Yes, we offer custom design services for truly one-of-a-kind pieces. The process begins with a consultation where we discuss your vision, budget, and timeline. Custom orders typically take 4–8 weeks from design approval to delivery. Contact us to start the conversation.

If the error was made by us (i.e., the engraving differs from what you submitted), we will correct or replace the piece at no charge. If the error was in the information you provided, we can re-engrave for a service fee depending on the piece. Please review your personalization details carefully before submitting, as custom orders cannot be cancelled once production begins.

No — you can check out as a guest. However, creating a free account lets you track orders, view purchase history, save items to your wishlist, manage returns, and access exclusive member offers. It takes less than a minute to set up.

Click "Forgot Password" on the login page and enter your email address. You'll receive a reset link within a few minutes. If you don't receive it, check your spam folder or contact our support team for assistance.

To request account deletion, please contact our support team with your registered email address. We'll process the request within 10 business days. Note that deleting your account will remove your order history and any saved preferences. Order records required for legal or tax compliance may be retained in accordance with our Privacy Policy.